Legal

Buyer Agreement

Birdie Buy is a subscription-based marketplace platform. We connect you with sellers, but we are never a party to your purchase. Every sale, including any DOA or return claim, is between you and the seller. Last updated: 2026.

What Birdie Buy sells

Birdie Buy charges subscription plans that let members save, follow, list, and promote on our platform. Creating an account, browsing, searching, viewing listings, and messaging sellers are always free for buyers. Saving listings, following sellers, and new-listing alerts are part of the Buyers+ plan; publishing listings requires a seller plan.

We do not own, price, ship, or sell any animals. Any purchase of birds or eggs is arranged directly between you and the seller outside of Birdie Buy's payment processing.

By buying, you acknowledge

The seller — not Birdie Buy — owns, prices, and ships the birds or eggs
Each seller sets their own DOA (dead on arrival) and return policy
You read the seller's DOA/return policy before sending any payment
Payment is arranged directly with the seller, off-platform
Live shipping carries risk, and hatch rates are never guaranteed
You are responsible for your state's import, permit, and health rules

Messaging a seller, placing an order, or sending payment means you accept this agreement along with our Terms of Service and Trust & Safety policies.

DOA and returns are set by the seller

Each seller publishes their own DOA (dead on arrival) and return policy on their profile and on every listing. That policy governs the sale — including claim windows, required photo proof, replacement or refund terms, and who pays return shipping.

If a seller has not published a policy, ask for their terms in writing before paying. Live animals and hatching eggs are generally final sale unless the seller states otherwise.

Birdie Buy is NOT responsible for

Dead-on-arrival birds or eggs
Refunds, replacements, or returns
Hatch rate, fertility, or sexing accuracy
Shipping delays, carrier loss, or weather damage
Payments sent to a seller
Bird health, temperament, or breed authenticity

Birdie Buy never owns, holds, ships, or guarantees any animal and never receives your purchase money. It cannot issue refunds, force a replacement, or reverse a payment on your behalf.

Before you buy

Read the seller's DOA/return policy on the listing
Ask for NPIP status, vaccination history, and recent photos
Agree on carrier, ship date, and live-arrival window in writing
Keep all conversation in Birdie Buy messages
Report a listing or message that looks unsafe or dishonest

Disputes are resolved directly between buyer and seller in good faith. Birdie Buy can moderate listings, messages, and accounts for policy violations, but it does not arbitrate transactions or losses.

Know the rules before you buy

Read the full Terms of Service and the Seller Agreement to see both sides of every Birdie Buy sale.