Terms of Service

These Terms of Service govern your access to and use of Birdie Buy. Birdie Buy is a subscription-based software platform that connects buyers and sellers of poultry. By creating an account, subscribing to a seller plan, listing birds, sending messages, or using the platform, you agree to be bound by these terms and our Trust & Safety and Privacy practices.

Birdie Buy does not sell birds or eggs and does not take custody of birds, hold payments, or guarantee transactions. We charge subscription fees for platform access and optional visibility features. Each member is responsible for their own listings, communications, and compliance with applicable laws.

You must be at least 18 years old and legally able to enter into contracts to use Birdie Buy. You may only maintain one account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

Provide accurate information about yourself and your farm. Do not impersonate another person, create accounts for others, or use a false identity. If you suspect unauthorized access to your account, contact us immediately.

Sellers must describe birds, eggs, and chicks accurately, including breed, age, sex (where known), quantity, health, location, and any relevant paperwork. Listings must be legal to sell in the seller's location and the buyer's location, if known.

Prohibited listings include: endangered species without required permits, misrepresented breeds, stolen animals, or anything that violates animal welfare or wildlife laws. Sellers must honor the fulfillment options they select (local pickup or shipping) and respond promptly to buyer inquiries.

Birdie Buy's fees are subscription fees for platform access, not commissions on animal sales. We do not process payments between buyers and sellers; payment terms for any bird or egg purchase are agreed upon directly between members. Sellers are responsible for choosing their accepted payment methods and buyers are responsible for confirming totals before paying.

Seller plan subscription fees are charged through our payment processor according to the plan selected. Subscription fees are non-refundable unless required by law or explicitly stated otherwise. Promo codes may be subject to additional limits and cannot be combined unless stated.

Sellers are responsible for arranging legal, humane transport for any live birds. This includes using approved carriers, providing required health certificates, meeting NPIP or state-specific requirements, and packaging birds safely for transit.

Buyers and sellers must communicate clearly about pickup windows, shipping dates, and any conditions for live arrival. Local pickup should happen at a safe, agreed-upon location. Birdie Buy is not liable for delays, losses, or injuries that occur during shipping or pickup.

Keep communication respectful and on the platform. Harassment, threats, spam, discriminatory language, or attempts to move transactions off-platform to evade fees or oversight are prohibited.

Members may block other users to stop unwanted contact. Reports of abusive messages or policy violations will be reviewed by our moderation team. We may suspend or remove accounts that repeatedly violate these standards.

Reviews must be honest and based on actual transactions or direct experience. You may not review yourself, coerce others to leave positive reviews, or post fake, defamatory, or irrelevant content. Each member may leave one review per target.

Review photos and text must be accurate and not violate privacy or animal welfare guidelines. We may remove reviews that violate our policies or that are reported and confirmed through moderation.

We may investigate reports about listings, messages, reviews, or accounts. Based on our review, we may remove content, issue warnings, suspend accounts, or permanently ban users from the platform. We may also cooperate with law enforcement or animal welfare authorities when required.

You may appeal a moderation decision by contacting us through your account. We are not required to restore content or reinstate accounts, but we will review good-faith appeals.

Birdie Buy is provided as a marketplace platform, not as a broker, guarantor, or insurer. To the fullest extent permitted by law, we are not liable for disputes, losses, damages, or injuries arising from transactions between buyers and sellers, including issues related to bird health, shipping, payment, or misrepresentation.

Your use of the platform is at your own risk. We do not guarantee continuous, uninterrupted, or error-free access to Birdie Buy.

We may update these terms from time to time. When we make material changes, we will notify members through the platform or by email. Continued use of Birdie Buy after changes take effect means you accept the updated terms.

If you have questions about these terms, please contact us through your account messages or reach out from the About page.